Terms and Conditions

  1. Detailed description of goods and/or services

The Tobacco House is a business in the retail industry that sells tobacco as well as vaping products.


  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email and/or telephone.


  1. Return and Refunds policy

The provision of goods and services by The Tobacco House is subject to availability. In cases of unavailability, The Tobacco House will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee. We offer a 30 day guarantee on the electronic products, as well as a 6 month warranty. Any vape juices or perishables will not be returned for hygiene purposes.


  1. Customer Privacy policy

The Tobacco House shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569


  1. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the The Tobacco House bank account, the details of which will be provided on request


  1. Credit card acquiring and security

Credit card transactions will be acquired for The Tobacco House via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.

PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


  1. Customer details separate from card details

Customer details will be stored by The Tobacco House separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za


  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

The Tobacco House takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


  1. Country of domicile

This website is governed by the laws of South Africa and The Tobacco House chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature deemed necessary.


  1. Variation

The Tobacco House may, in its sole discretion, change this agreement or any part thereof at any time without notice.


  1. Company information

This website is run by The Tobacco Republic (Propriety Limited) based in South Africa trading as The Tobacco House and with registration number 2016/408874/07 and SD Nkadimeng.


  1. The Tobacco House contact details

Email:info@tthvapour.co.za  Telephone: 010 221 1061